What is this workflow?

This workflow provides a structured approach to resolving disputes with contractors and service providers. It helps you gather evidence, communicate effectively, and escalate your complaint if necessary.

Who should use this workflow?

This workflow is ideal for consumers who have experienced issues with contractors, cleaners, landscapers, or any service providers over poor work, incomplete jobs, or overcharging.

What you'll need

Written contracts or agreements
Payment records (receipts, bank statements)
Photos of the work or damages
Communication records with the provider

Step-by-step process

Document the service and problem
Upload relevant contracts and agreements
Upload photos of the work or damages
Upload payment records
Verify the provider's license and bonding
Get repair estimates from other contractors
Contact the provider to resolve the issue
Send a formal demand letter if unresolved
File regulatory complaints if necessary
Consider filing a small claims lawsuit

Expected timeline and outcomes

You can expect to spend approximately 4-6 hours gathering documentation, communicating with the provider, and possibly pursuing legal action. Outcomes will depend on the provider's response and the evidence you present.

Tips for success

Keep all communication professional and documented.
Be persistent but patient; give the provider time to respond.
Gather as much evidence as possible to support your complaint.