What is this workflow?

This workflow provides a structured approach for consumers to address and resolve disputes with moving companies. It covers various issues such as lost or damaged items, price gouging, and breach of contract.

Who should use this workflow?

This guide is designed for individuals who have recently moved and are experiencing issues with their moving company, including problems related to lost belongings or unfair charges.

What you'll need

• Moving contract or estimate
• Photos of items/rooms before the move
• Photos of any damaged or lost items

Step-by-step process

1. Document your move and the specific problem.
2. Upload the moving contract and estimate.
3. Provide before and after photos of the move.
4. Understand your rights as a consumer.
5. Identify the main issue you are facing.
6. Take immediate action if your belongings are being held hostage.
7. File a damage or loss claim with the moving company.
8. Dispute any price gouging or overcharges.
9. Upload your claim or dispute submission.
10. Wait for the moving company’s response.
11. Evaluate the company’s response to your claim.
12. File a complaint with the FMCSA if applicable.
13. Consider arbitration or small claims as a next step.
14. Upload any legal documents related to arbitration or small claims.

Expected timeline and outcomes

While the timeline may vary, expect to spend several hours gathering documentation and submitting claims. Outcomes can range from refunds to arbitration hearings.

Tips for success

• Keep thorough records of all communications with the moving company.
• Be clear and concise in your claims and disputes.
• Know your rights to leverage them effectively in discussions.