What is this workflow?

This workflow assists consumers in effectively resolving disputes related to auto repair services. It guides users through the process of documenting issues, gathering necessary evidence, and pursuing resolution through various channels, ensuring consumers are informed of their rights.

Who should use this workflow?

This workflow is ideal for individuals who have experienced issues with auto repair shops, such as overcharging, unnecessary repairs, or poor workmanship, and are seeking a structured approach to resolve their disputes.

What you'll need

• Repair documents including estimates, invoices, and repair orders.
• Payment receipts like credit card statements or canceled checks.
• Photos of the vehicle showing damage or poor workmanship.
• Written assessments from independent mechanics if applicable.
• Documentation of communication with the repair shop.

Step-by-step process

1. Document the repair issue in detail.
2. Upload relevant repair documents.
3. Upload payment receipts.
4. Provide photographs of the vehicle if necessary.
5. Learn your rights regarding auto repairs.
6. Get a second opinion from another mechanic.
7. Attempt to resolve the issue directly with the repair shop.
8. File a complaint with the appropriate state agency if needed.
9. Consider a chargeback with your credit card provider.
10. Prepare and file a small claims lawsuit if resolution is unsatisfactory.

Expected timeline and outcomes

Users can expect the resolution process to take several hours to days, depending on the complexity of the dispute and the responsiveness of the repair shop. Successful resolutions may include refunds or repairs at no additional cost.

Tips for success

• Keep all documentation organized and accessible.
• Be clear and concise in communications with the repair shop.
• Know your rights as a consumer to strengthen your case.
• Consider seeking legal advice if the dispute escalates.